====== Setup of Multiple CRM Integration Scenarios ======

When setting up PBX integration with any CRM for the first time, a general integration scenario is created for all numbers. This means that CRM systems will operate employee calls through Cloud PBX in the same way, regardless of the number:

  * A new contact and deal will be created when receiving a call from an unknown number.

  * Client calls will be forwarded to a responsible employee, and so on.

==== How to Create a New Integration Scenario ==== 

To create a separate integration scenario for multiple numbers:



1. Click the **Add scenario** button in the **Set integration scenarios** section (or **API commands and examples of available scenarios** if setting up via REST API).

{{:crm_multiple_scenarios_1.png?nolink&800}}



2. In the pop-up window, select the numbers for which you want to add a new scenario. The current integration scenario for these numbers will be reset.

{{:crm_multiple_scenarios_2.png?nolink&450}}

3. Click **Apply**. The new scenario settings will then open.

4. After setting up the new scenario, click **Save** at the bottom of the page.

==== How to Modify the List of Numbers Assigned to an Integration Scenario ====

The list of numbers assigned to the selected scenario is displayed on the left side of the scenario settings. To modify this list, click the **Select numbers** button.

{{:crm_multiple_scenarios_3.png?nolink&800}}


In the pop-up window, select the numbers to which this scenario should apply:

{{:crm_multiple_scenarios_4.png?nolink&450}}

Click **Apply** and save all integration settings.



===== Also Read  =====

  * [[crm| List of CRM Integrations]]