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callback [2024/02/02 12:48] – semyoncallback [2025/06/18 08:02] (current) – created - external edit 127.0.0.1
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-====== Callback Widget for a Website ======+====== Callback Widget ======
  
  
-The **Callback widget** is a button that makes it easier to become your customer. Your website visitors just need to leave their phone numbers, and sales managers will take care of the rest of the work.+**Callback Widget** is a button that makes it even easier to become your customer. Your website visitor does not need to perform any extra actions — leaving their phone number is just enough. Your sales managers will do the rest of the work.
  
  
-==== How Does It Work? ==== 
  
-The widget has the form of a telephone receiver and is located in the bottom right corner of the website. So, your prospects will see that your managers are ready to answer any questions at any time. +==== How It Works ====
  
-{{:website-widget.png?nolink&600|}}+The callback button works to ensure that as many website visitors as possible become your customers.
  
-Website visitors will see the callback widget regardless of the device they use — whether it's a computer or a smartphone.+The widget that looks like a telephone receiver is located in the lower right corner of the website. Such a minimalistic widget does not irritate visitors, but reminds them that your employees are ready to answer all their questions any moment.
  
-=== What Happens After Clicking the Callback Widget? === 
  
-1. A call request window appears, informing a client that your employee will call them back for free within 26 seconds. The client should just enter their phone number.+{{:callback_1-gif.gif?nolink&600|}}
  
  
-{{::wait-call.png?nolink&600|}} 
  
 +A website visitor will see the callback widget regardless of the device used to access your website — a computer or a smartphone.
  
-2. After the client leaves their phone number and clicks the **I'm waiting for a call** button, the cloud PBX calls your employee.+ 
 + 
 +=== What Happens When Clicking the Widget? === 
 + 
 +1. A call request window appears informing the customer that your employee will call them back for free within 26 seconds. The only effort required from the customer is to enter their phone number correctly.  
 + 
 + 
 +{{::callback_3.png?nolink&600|}} 
 + 
 + 
 +2. After the customer types in their phone number and presses the **CALL ME** button, Cloud PBX will call your employee.
    
-3. After the employee answers, the robot informs them about the callback request, and the cloud PBX automatically calls the client back.+3. As soon as the employee responds, the robot informs them that the customer requested a callback from the website, and Cloud PBX automatically calls the customer back.
  
-4. The employee answers questions, handles objections, fulfills the customer's needs, and makes the sale.+4. The employee answers questions, handles objections, satisfies the customer’s needs and makes a sale.
  
 ---- ----
  
-==== The Advantages of the Callback Widget ====+==== Why Is It Convenient for Customers to Use the Callback Widget? ====
  
-With this feature, your prospects don't need to: +Most customers don't like having to: 
-  * Pay for a call. +  * pay for a call, 
-  * Listen to a voice menu.  +  * listen to the IVR, 
-  * Wait for your employee's response. +  * wait for an operator to respond. 
-So, the callback widget is the most convenient way to **get in touch with your company quickly and free of charge**.+ 
 +For such customers the callback widget is the most convenient way to **contact your company quickly and free of charge**.
  
 ---- ----
  
-==== The Callback Widget Defines Indecisive Visitors ====+==== The Widget Identifies Indecisive Customers and Those Who Are Ready to Leave ====
  
-The **lead catcher** analyzes the website visitor behavior, and the widget pops up when a potential customer: +**Lead Catcher** analyzes website visitor’s behavior, and the widget pops up when a potential customer: 
-  * Spends some time on the website, studying the information. +  * spent some time on the website studying information, 
-  * Opens multiple pages of the website but doesn't make a purchase. +  * opened several pages of the website but did not decide to buy, 
-  * Is about to leave your website.+  * is going to leave the site without becoming your customer. 
 + 
 +The pop-up callback widget keeps a website visitor engaged and encourages them to listen to your employee before visiting your competitors' websites.
  
-The popup callback widget retains the website visitor and encourages them to listen to your employee before exploring your competitor websites. 
 ---- ----
  
-==== Callback Requests During Off-Hours ====+==== If a Customer Requests a Callback During Off-Hours====
  
-After requesting a callback from the website, the widget will inform the client that your employees will contact them during business hours.+You still won't lose them. After requesting a callback the widget will inform the customer that your employees will contact them during working hours.
  
-Once business hours begin, the сloud PBX will call the client and connect them with an employee. The callback widget can operate not only according to a schedule but also 24/7 — you can set the working hours in the settings. 
  
-----+{{::callback_4.png?nolink&600|}}
  
-==== How Does the Cloud PBX Display a Callback Request? ==== 
  
-Callbacks are saved in the general history of incoming calls with a special note. With this feature, you can monitor the effectiveness of the website callback widget.+As soon as working hours begin, Cloud PBX will call the customer and connect them with an employee.
  
-Besides, you can listen to the recordings of such calls in the History section.+The callback widget can work not only according to schedule but also around the clock. You set the work schedule yourself in the settings.
  
 ---- ----
  
-==== How to Set Up the Callback Widget ====+==== How a Requested Call Is Displayed in Cloud PBX ====
  
-Follow __[[callback_settings|this guide]]__.+A callback requested via the website widget is saved in the general history of incoming calls with a note that it was requested via the widget. This will let you monitor the efficiency of the callback widget.
  
-==== How to Connect Web Analytics to the Callback Widget ====+{{::callback_5.png?nolink|}}
  
-Follow the guide to connecting __[[callback_analytics|Google Analytics]]__ with the callback widget on your website. 
  
 +Also, in the history you can listen to recordings of the calls requested through the callback widget.
 +
 +----
 +
 +==== How to Install Callback Widget ====
  
 +For clear instructions on installing the widget see __[[callback_settings| this article]]__.
  
 +==== How to Connect Web Analytics to the Widget ====
  
 +Follow the instructions for connecting the __[[callback_analytics|Google Analytics]]__ service to the callback widget.